Service design is the activity of planning and organising people, infrastructure, communication, and material components of a service to improve its quality and the interaction between the service provider and its customers.

1 facilitator) Contributed by: Digital Service Design Office, Queensland Department of Transport and Main Roads Stages: Discovery Alpha BetaĪ service blueprint is a diagram that visualises the relationships between different service components (people, infrastructure, communication, and materials) that are directly tied to touchpoints in a specific customer journey. Print Service blueprint Prep time: Variable Run time: Variable People: 1+ (incl.